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home page » stainless steel appliance chapter » Kobe manufacturer's warranty ... you are here
click here for the main chapter with Kobe Range Hood models
click here for Kobe hood installation and operation manuals
Please note that installation of appliances should be done by a professionally licensed and insured electrician. This service is not provided for the client, but any local electrician should be able to handle the connection. The hardwired 110 volt AC connection on all hoods is only about one amp, so a dedicated circuit is not necessary. The manufacturer's product installation guide will provide good general reference, but you are required to check local building codes for specific installation and venting guidelines. Kobe Range Hoods, Inc. is your direct contact for warranty, parts, service, and technical assistance. Kobe Range Hoods, Inc., 11775 Clark Street, Arcadia, CA 91006, Tel: (877) 289-5623 or (626) 775-8880 Fax: (626) 775-8885.
KOBE FACTORY WARRANTY CERTIFICATE
Kobe Range Hoods, Inc. warrants all products manufactured or supplied by it to be free from defects in workmanship and materials.
Its obligations pursuant to this warranty are limited to a period of two years from the date of purchase and to the repair or replacement at its option and subject to the terms and conditions stated below, of any component part, which its examination shall disclose to be so defective.
Any covered failure occurring within two years of original purchase arising from defective workmanship or material in manufacture will be repaired (or at our discretion, replaced) free of charge by an authorized Kobe Range Hoods Agent or Kobe Range Hoods as applicable.
Keep proof of purchase (or original invoice) handy for inspection.
If the range hood is sold by the original purchaser during the warranty period the new owner is protected until expiration of the original purchaser’s warranty.
WARRANTY CONDITIONS
The following conditions apply only in relation to the warranty expressly given in this certificate.
1) This warranty applies only: a) within U.S.A. and Canada. b) to range hoods used for private single family use.
If used for commercial or multiple family use or other purposes other than single family use, warranty will be voided.
2) Repair of any fault to be provided under this warranty shall not be provided: a) if the identification number attached to the range hood has been altered, rendered illegible or removed; b) if notice of the defect has not been given within the period applicable; c) for failure of light bulbs or heat lamps; d) for physical damage; e) for surfaces damaged by use of improper chemical cleaning agents; f) if the appliance has been: i) subject to misuse, abuse, negligence, accident, incorrect installation or failure to follow the operating instructions; ii) connected to improper, inadequate or faulty electricity service or exhaust ducts, flues or duct cover, or operated using incorrect or contaminated lubricants; iii) installed, maintained or operated otherwise than in accordance with the instructions furnished by KOBE Range Hoods including the improper use of detergents, bleaches, or cleaners.
g) for damage to range hood during transit, delivery, installation or removal; h) for damage by or resulting from attempted repairs conducted by anyone other than our Authorized Service Agent. i) noise or vibration caused by improper installation of range hood and/or damper.
3) The purchaser shall be responsible for any expenses involved in making the range hood readily accessible for servicing and where the range hood is installed outside the main sales territory of the retailer or service territory of the nearest approved Kobe Range Hoods Agent as applicable, for any traveling expenses and any costs of transporting the range hood or parts thereof to and from the dealer or Service Agent
4) The purchaser must produce proof of purchase together with this warranty certificate when making the claim.
5) Damages caused during shipment are not covered under our warranty.
CONSEQUENTIAL DAMAGE
The warrantor is not responsible for any consequential damage.
Some states do not allow the exclusion of consequential damage so the above exclusion may not apply to you.
IMPLIED WARRANTIES/STATE LAW
Any implied warranties, including the implied warranty of merchantability and fitness for purpose, imposed on the sale by the laws of the state of sale are limited to two year from the date of original purchase.
Some states do not allow limitations on the duration of implied warranties.
This warranty gives you specific legal rights, and may also have rights, which vary from state to state.
KOBE PRODUCT SHIPPING DISCLAIMER, RETURNS, and EXCHANGES
1. PLEASE INSPECT CONTENTS OF PACKAGE(S) CAREFULLY UPON RECEIVING - BEFORE SIGNING FOR DELIVERY.
Be sure to note ANY damage to exterior of box on the freight bill or express receipt and then open to inspect merchandise.
If you notice damage to merchandise itemize it on the freight bill and request carrier driver name and signature AND KEEP COPY TO SUPPORT YOUR CLAIM.
If a unit is damaged and unacceptable, simply refuse shipment of that particular box and the freight carrier will foot the cost to return and replace after it arrives back at Kobe.
Signing the freight bill of lading is your personal confirmation that the shipment arrived without any physical damage.
Upon acceptance of items (signature on freight bill), owner assumes responsibility for its safe arrival.
UPS (unlike a motor freight carrier) will accept hidden damage claims (anything found after driver leaves) under their shipping insurance, but the process involves inspections, paperwork, and plenty of time.
Report damages to the carrier and Kobe immediately so a freight claim can be filed.
Failure to do so may result in the denial of your claim.
Damage in transit to a Kobe is rare (they pack well), but always inspect before signing for anything.
Should the carrier driver refuse to allow you to inspect merchandise, just be sure to note any damage to the outside of box(es) on the shipping manifest receipt before signing for the insured shipment and then notify us immediately should there be any hidden damage to merchandise.
Retailer must be notified in writing of any hidden damages and/or missing parts within the allocated days upon your receipt of package(s).
Contact your Kobe direct for the time limit, but it is generally one week with most carriers.
Claims will not be accepted after the allocated days.
Note: items were thoroughly tested and carefully inspected and packed in our factory before shipping.
Appearance flaws and damages caused during transit are not covered under the Kobe warranty - it is a separate matter.
2. BE SURE TO INSPECT THE HOOD FOR APPEARANCE FLAWS AND DEFECTS BEFORE INSTALLATION.
Appearance flaws found after installation and not affecting hood performance are not covered under our warranty for returns or exchanges.
Service visits not covered under warranty will carry a service charge.
A) Before Installation: return for exchange or refund (please see below for acceptable returns).
B) After Installation: NO exchange or refund.
3. Products must be returned in new, unused condition ready to resell as "new-in-box".
This is defined as having ALL original parts and documentation packed in ALL original cartons, fillers and shipping cartons.
A restocking fee of 25% (based on wholesale cost) will be charged for all approved return(s) or exchanges.
Contact your retailer for a return merchandise authorization (RMA) within 30 days of purchase.
Exchanges or returns may not be accepted if any packaging is missing.
KOBE SERVICE REQUESTS
For service contact:
Kobe Range Hoods, Inc.
11775 Clark Street
Arcadia, CA 91006, USA
Tel: (877) 289-5623 or (626) 775-8880 Fax: (626) 775-8885
Email: customerservice@koberangehoods.com
www.KobeRangeHoods.com
click here for Kobe hood installation and operation manuals
click here for the main chapter with Kobe Range Hood models
We keep all Kobe hoods in stock for quick shipment - please order online for fastest logistics
If Out of Stock, red lettered notice will appear above Add To Cart button in place of blue IN STOCK - typically ships next business day
3% cash discount for payment other than credit card - wire, cashier's check or US Postal money order
Email natural@colorado.net with Kobe model, your name, phone and shipping address for an invoice
Plus, CONTRACTORS - DESIGNERS - ARCHITECTS are eligible for a $50 Rebate with business license on file
hoods must be paid for by you (the professional) and ship to you at your business' billing address - No Exceptions - your client is not involved.
Rebate is not valid when shipping to client job site, a residence or home-business, sub-contractor or other third party address.
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A WORD ABOUT STAINLESS STEEL Three main stainless steel material concerns, when shopping for a kitchen hood, are material thickness, seamless construction and commercial grade. The two main grades (series) used in kitchen appliances are #304 and #430 stainless steel. Series 430 is the most commonly used stainless steel since it curves and molds better to unique shapes, not just straight-flat metal bends. Both 304 and 430 have relatively the same rust resistance, in that you would not notice any appearance or performance difference on a range hood this sturdy. Series 304 stainless steel is more difficult to work with, due in part to its higher carbon and lower iron content. Both have nearly identical chromium content with 430SS at 16% to 18% and 304SS at 18% to 20%. Gauge is a relative measure of thickness and all Kobe hoods (except CH181) use the thickest, 18 gauge seamless stainless steel. Cheaper brands of kitchen hood use as thin as 22, 23, or even something as pathetic as 24 gauge steel. Seamless construction is standard practice on all Kobe hoods (except CH181) with finely polished welds for a clean, seamless appearance. Cheaper brands rivet several body panels together, allowing moisture, grease and grime to infiltrate and accumulate in the cracks. Do your research and you will soon see the quality, value and performance advantages of Kobe Range Hoods. BTW - an excellent product to clean and protect stainless steel is WD-40® spray lubricant (WD stands for Water Displacement). Wipe with a soft, clean lint-free cotton cloth, never an abrasive pad, always in the direction of the grain. This is very important ... rubbing in a circular motion or across the grain of the stainless steel will blemish the surface. |
Kobe Range Hoods are designed and manufactured by Tosho & Company, Ltd., their Japanese parent company. Tosho & Company, Ltd. has been in the business of selling quality merchandise in Japan and globally since 1966 with such diverse products as machinery parts, luxury automobiles, cleaning supplies for the maintenance industry and, of course, stainless steel range hoods. Kobe has been importing into the United States and Canada for over ten years now and their goal has always been to design stainless steel range hoods that are not only functional, but stylish and economical. The result of their extensive research and development is a series of satin finish seamless stainless steel range hoods that are commercial quality, elegant, powerful and QUIET. Their products (CSA 221547) are certified to Class 3812-01 for Canada and Class 3821-81 for the U.S. This CSA standard meets the requirements of the ANSI/UL 507/705/710 UL507 - Standard for Electric Fans certification. Please note that while units meet the UL710 standard, Kobe markets (and we retail) only residential usage, not commercial oven hoods. Metric widths are rounded to inches for purpose of advertising clarity - consult diagrams for exact metric sizing.
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UNDERSTANDING QUALITY FILTER SYSTEMS As you shop around for a kitchen hood, you need to pay close attention to what happens with the grease. There is an excellent reason why we only retail Kobe hoods - they are engineered to WORK properly. Cheap hoods cut many corners, one of which is to install a flimsy set of aluminum mesh screens, in effect allowing heated grease in the filter to drip back onto the stovetop. Without proper filtration, excessive grease and moisture finds its way into your vent pipe and out onto the roof or wall of your home. You will never see cheap aluminum mesh filters in a restaurant for a good reason - grease dripping back down onto the stove top is dangerous and they do not want their ductwork to be a fire risk, either. Kobe addresses the grease filtering/catching issue with centrifugal grease catchment and/or classic commercial style stainless steel baffle filters. The vertical mounted, twin turbine fans on some Kobe models creates an upside-down tornado effect pulling air laden with grease and steam up into the blower where the centrifugal force hurls the air against the fan housing, causing it to condense and drip down into the baffle filters or grease catchment cups. Grease catchment cups are small dishwasher safe trays mounted behind the cone shaped air intakes you see on some models. This centrifugal blower design is very effective, quiet, and easy to clean too. To clean a turbine fan & housing, simply turn the hood on low power and spray degreaser up into the suction. Baffle filters use a series of inverted U shaped "baffle-troughs", which cool the moist greasy air as it flows though, condensing moisture and oil on the upper baffles and flowing into the lower trough where it is held until cleaned. Recent popularity of the commercial look in residential kitchens has created a very high demand for baffle filters. The extra expanse of stainless steel underneath does make for a more professional, industrial appearance lending a more restaurant commercial feel to the kitchen design. Performance wise, baffle filters with a squirrel cage fan (versus centrifugal turbine) traps a bit less grease, but the difference is likely too slight to consider as a factor in your choice of model. |
click here for the main chapter with Kobe Range Hood models
The majority of people only use their hood for occasional excessive steam, odor, smoke or grease because their existing hood is too loud to run all the time while cooking. Kobe stainless steel range hoods, with their QuietMode™ feature, are quiet enough to operate continuously AND leave on for a while afterwards to remove residual cooktop heat. As their motto says: QuietMode™ is: "So Quiet, You Won't Believe It's On!" Kobe features multiple speed fan control on all models, so you can get the performance you want, when you need it. Beware of range manufacturer claims that you need a 1000+CFM (cubic feet per minute) hood for any stove - it's a marketing ploy to sell their "commercial" hood with the range. The key to this deception is that unscrupulous hood brands advertise the fan BLOWER rating, not the hood OUTPUT rating. What other manufacturers do not tell you is that the hood output is typically +/- 30 percent lower than the blower rating. Their 1000 CFM blower rating is closer to 700 CFM functional hood output once installed. Kobe laboratory tests their hoods to the most stringent HVI® standards to ensure they are rated for real-world CFM hood output. This involves installing the hood with two feet of vent pipe and an elbow to simulate true operating conditions - something most other manufacturers avoid doing. The industry standard for gas cooktops is 6 CFM of exhaust output per 1000btu of stovetop burner maximum. For instance, a huge six burner 15,000btu range equals 90,000btu total with 6 CFM x 90 equaling a recommended 540 CFM output rating. Local building code naturally has final say, but residential hoods are rarely required to run at higher rates of exhaust unless you are exhausting smoke. And the noise a poorly crafted commerical hood makes at 1000CFM (or even lower speeds) can be overpowering in a home.
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SIZING and PLACEMENT of a RESIDENTIAL KITCHEN VENT HOOD The majority of people purchase the same width hood as the range, but interior designers are increasingly pairing larger hoods with smaller ovens. The extra expanse of stainless steel lends a more "serious" commercial flare to any design. Plus, smoke and steam plume as they come off the cooktop, so installing a wider hood makes perfect functional sense, allowing lower fan speeds to be more effective. A good rule of thumb for any gas or electric range is bare minimum 50CFM per square foot of cooktop. Thus, a 3 foot wide by 2 foot deep range would require at least a 300CFM hood and all non-recirculating Kobe hoods are 600+CFM at top speed. Residential hoods are traditionally 19 to 22 inch depth (front to back) and placed +/- 30 inches off range top for best function. The only 24 inch depth Kobe is the CH100 designed for more commercial applications where full coverage is required (UL710). Please note that 24 inch depth hoods must be mounted 36 inches or more from the cooktop or the average person will bounce their forehead off the front every time they reach for a pan on the back burner. The end result of placing the hood farther from the range top is that you are forced to operate on a higher fan speed to get the same results. This is why some range manufacturers specify a 1000CFM fan for their product: their hoods are 24 inch depth and need to be installed farther from the cooktop. Otherwise, a 600CFM to 800CFM fan would be more than ample to handle the job - and much, much quieter to operate. |
click here for the main chapter with Kobe Range Hood models
Dampers (back draft preventers) are generally not installed on Kobe hoods. Back draft preventers (when desired by client) are best installed at the vent cap where they can be easily cleaned and are more effective. The most common type is the "flapper" style used on dryer vents. It is considered an engineering weakness to install dampers above the fan where they are extremely inconvenient to replace and impossible to clean regularily. At best, dirty dampers restrict air flow ... at worst, corrosion and grease buildup eventually renders them inoperable. In practice, back draft preventers provide very little effectiveness - air is hard pressed to find its way through the vent cap/grate, down the pipe, around the fan, and out the filter screens. We do not sell vent pipe, caps, dampers, or related pipe fittings as they are commonly available at any local plumbing supply store.
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GENERAL NOTES ON VENTING EXHAUST HOODS All Kobe hoods include at least one fan motor - so they do not require any additional parts for installation. The client does provide their own vent pipe and terminus on roof or outer wall. Since building codes vary from one town to the next, we do not sell vent pipe or terminus parts - you can find these fittings at your local plumbing supply store. Unless local code requires otherwise, we normally install standard single wall galvanized vent pipe, which is thinner than comparable wood stove vent pipe. While corrugated "flex" pipe may be cheaper and easier to bend, it tends to trap grease (harder to clean) and is not as reliable (easy to tear). All Kobe hoods utilize three sided adjustable duct covers (side facing wall is open), which allow you to install a 90 degree bend in the vent pipe and go straight out the wall the hood is mounted upon. Four Kobe models CH122 , CH179 , CH27 and CH77 are unique in they feature a 3-1/4" by 10" rectangular vent knockout on the back (often seen in remodels). Location is centered on hood width and one inch from top of hood to top of the 3-1/4 by 10 inch knockout. Note that rectangular venting is fine for short distances and often found in remodels, but round kitchen hood vent pipes are much easier to clean and generally have better aerodynamics. In homes where straight vertical (up through the roof) venting is not possible, it is best to install a series of 45 degree bends. When forced to install right angle bends, avoid placing the first 90 within two feet of fan, avoid using more than two 90s, and avoid horizontal runs greater than twenty five feet. To do otherwise, cuts down on the efficiency of any fan, from any kitchen hood manufacturer. Lowered efficiency (less cubic feet per minute CFM) is a function of aerodynamic drag in the pipe - backpressure from bends and horizontal runs force the fan work harder for the same CFM. And no, we do not have any estimate of the amount of CFM loss per bend or run, but we will add that information as soon as we can authenticate it. In the end, you make due with what you have to work with in the home ... any hood from any manufacturer is going to have the exact same aerodynamic limitations. |
click here for Kobe hood installation and operation manuals
click here for the main chapter with Kobe Range Hood models
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