Terms of Service Agreement

The Natural Home does not ship to Alaska, Hawaii, Canada, Mexico, Puerto Rico, Virgin Isles, APO/FPO, USPS mailboxes, or freight forwarding services. Merchandise advertised as 'Free Shipping' applies only to the 48 contiguous United States of America, not Alaska or Hawaii or any off-shore island. Stock shipping cart items will ship within two business days, likely from our Colorado warehouse, with automated UPS Ground tracking information. Expedited Next Day and 2nd Day Air shipment is not available for any product. TheNaturalHome.com sells only brand new, factory-direct, fully manufacturer warranted products. We do not sell any demonstration models, returns, or refurbished items. We do not accept cash, personal checks, or money orders. We do not accept international credit cards for payment. None of our business locations are open to the public. The only exception being Infiltrator products pre-paid will-call pick up in person with appointment at our Denver warehouse. Company mailing address is: 186 County Road 1400 in Silverthorne, CO 80498.

Should you not understand any part of this agreement, email service@thenaturalhome.com for clarification before using this website and before purchasing any merchandise. The use of this website, TheNaturalHome.com, is governed by the following Terms of Service Agreement ("TOSA"). This agreement constitutes the whole agreement, in its entirety, between Architerra Enterprises, Inc. doing business as TheNaturalHome.com ("Merchant") and website visitor ("Client") and any purchaser ("Cardholder") of goods or services ("Merchandise" or "Item" or "Shipment" or "Service"). Merchant is referred to herein variously as: "TheNaturalHome.com", "Contractor", "Seller", "We", "Us" and "Our". Client hereby authorizes Merchant to perform work and supply information and any Merchandise or Service as specified in writing by Merchant Invoice and/or automated email receipt from original purchase.

Client confirms and acknowledges reading, understanding, and accepting in-full this terms of service agreement by visiting TheNaturalHome.com website, receiving any information, or purchasing any Merchandise from Merchant. Any verbal or email correspondence is secondary to both the final invoice and shopping cart receipt. Client agrees without reservation to be legally bound by any and all terms and conditions contained herein. Signature and return of TOSA is not necessary for the terms and conditions herein to be valid and enforceable by law. Should Client use their own 'Purchase Order' form or purchasing contract, the terms and conditions contained herein shall be deemed primary, overruling any agreement incorporated within said Client purchase order or any implied contract. Commercial and government Clients purchasing on account with payment terms are Net 30 with 2% monthly late payment finance charge. The Natural Home reserves the right to refuse service to anyone for any undefined reason without any explanation.

Only shipments to Colorado drop-sites are responsible for paying sales tax on Merchandise. Should you disagree with the amount of tax calculated by our online shopping cart, we can process your order manually. We are not required to collect sales tax outside of our vested State of Colorado jurisdiction. You may well be responsible for personally submitting sales tax on purchased items to your state revenue authorities, but we do not collect sales tax for shipments outside of Colorado.

Complete Client privacy and online security have always been our primary concerns. We promise to never release any Client contact information to anyone for any reason. We will never ask Client to offer personal project referral. Client will never appear on a mailing list or get a sales call. Authorize.net secured server credit card processing service has their own very strict privacy policy. We are never given any access to credit card numbers used on the shopping cart.

After payment has been made, custom shade fabric is cut down to size for sewing, entering the production queue and cannot be cancelled or modified with any changes. Shade panels are not eligible for return for refund or replacement for any reason not specifically stated in this agreement. Fabric engineering specifications and MSDS sheet.

Our commercial grade knitted shadecloth carries a one year manufacturer's replacement warranty against defects in material and workmanship. You can expect to see at least 8-10 years of service from one of our properly installed panels and much longer when canopy is cleaned and removed in the winter. Fabric is knitted polyolefin, primarily high density polyethylene HDPE, specially treated for durability and UV resistance. Wind damage from loose panel whipping, snagging, and abrading against the structure or cable framework is much more harmful in the long run than simple exposure to sunlight. Recommend installing underneath, not pulled across the top of framework to avoid abrasion and snagging damage. 

Client must inspect shade panels within one week of delivery in order to be able to report any shortages, size discrepancy, or damages. Rips, tears, and aesthetic damage you find more than one week after delivery are not reimbursed or replaced by the freight carrier or TheNaturalHome.com. Additionally, merchandise that has been installed is not eligible for return or replacement for damage claims. Chemical, fire, heat, abrasion, and snagging damage are not covered under manufacturer warranty. Shade panel warranty inspection returns must first be authorized in advance and returned freight prepaid to designated location for visual inspection. TheNaturalHome.com will only pay the cost to ship warranty items or repairs or replacement panels back to client after inspection confirms damage was a material or workmanship defect.

Custom made shade panels are not eligible for return for refund or replacement for any reason not specifically stated in this agreement. The following are trade-standard, non-valid reasons for requesting warranty inspection: First, there is no up-down, right-left, top-bottom, or front-back reference-point perspective for any panel. 'Width and Length' is measured from outside-edge to outside-edge of the sewn perimeter hem at all four corners. Knit material has inherent tension and flex in the looming process that will resolve aesthetic issues when installed taut with rope lacing. Grommets on one side of panel are unlikely to line up with grommets on the opposite side or from one grommeted pinch pleat to the next GPP. Exact one foot on-center grommet spacing, specific GPP centering, and special placement of grommets on a particular side of panel is not warranted. Any panel over 12 foot wide may have a noticeable factory knitted loom splice seam, as manufactured on side-by-side looms, unless covered by standard practice GPP. It is possible on the automated ordering form to purchase plain cloth (no hem work) without a center GPP. Aesthetic issues are not warranted. For instance, White 50% knit material can sometimes arrive with patches of orange discoloration as a result of the manufacturing process. This discoloration dissipates (bleaches out) after installation and exposure to direct sunlight. Fabric shipments may always be slightly wrinkled from rolling onto storage tube or folding and shipping. And the perimeter reinforced hem batten tape may have a wrinkled appearance due to sewing. Knit appearance can vary from sample swatches and can differ between various stock widths. Minor aesthetic flaws in knit appearance, stitching, and snags are not a structural panel failure issue and not warranted for return or free replacement. Tears can be repaired with needle and thread and superglue sealed, but fabric is lockstitch knitted to prevent structural unraveling. It is not a warranty-related defect unless damage affects panel longevity. Fire resistant certified shade materials are not possible given the nature of plastic and health hazard with fire resistant coatings that will eventually flake off.

Clerical and production errors are rare, but they do happen, so please understand our terms of service guarantee at the discounted price per panel paid. Finish 'Length' you order is what we produce. Additional fabric is cut to allow for folding of perimeter hem and/or GPP. Only anticipate variance in finish dimension when 'Width' purchased is a stock roll dimension of 6, 8, 10, 12, 20, 26 and 32 foot. Then, finish 'Width' is likely going to be two to three inches less after folding and sewing perimeter hem and any length-wise grommeted pinch pleats. This 'likely finish' dimension will be detailed on your receipt. ALL other times, the size panel you request is the finish size we do our very best to produce. Knit shade netting is inherently difficult to work with due to tension releasing when cut to custom sizes, so industry trade-standard warranty for free replacement is a four inch tolerance. As measured from one corner to opposite corner along the hem, any error of five inches or more is warranted for free remake, replacement, or refund at our sole discretion. Errors of less than five inches are considered for remedy on a case-by-case basis and only when the panel has not been installed and can be resold as a new-unused remnant. Size discrepancy report of panel dimension outside of stated four inch free replacement tolerance must be filed within one week of delivery. Client must provide images of the sizing discrepancy clearly showing errant overall dimension from corner-to-corner when pulled taut. This accuracy guarantee does not apply to shapes other than rectangles or any panel dimension over 32 foot. Grommet spacing at exactly one foot on center is not warranted for accuracy.

No returns, refunds or exchanges will be authorized more than 30 days after purchase. Merchandise that has been installed is not eligible for return or replacement by TheNaturalHome.com. All returns, cancellations and/or exchanges must first be authorized in writing. Contact us at service@thenaturalhome.com with invoice number and reason for return or exchange to obtain return merchandise authorization ("RMA") agreement. Client may not ship any Merchandise back until we get your signature on a formal RMA and confirm return the correct shipping address. Return may not ship back to the same warehouse it left from. Custom shade panels, knit shade fabric, and greywater and septic system parts cannot be returned for refund or exchange for any reason. Authorized returns of Merchandise must be in the original carton, in new unused and clean condition, and shipped freight prepaid to our designated warehouse. Merchandise originally shipped via motor freight carrier on a pallet, may not be returned via package delivery service such as UPS or Fed-Ex. USPS is not an acceptable method of shipment for any return. Any item returned without original packaging intact, or is damaged and found to be used or otherwise not ready for resale as New Merchandise may be refused and returned to sender at their expense.

Original actual shipping cost will be deducted from any refund amount due along with a 15% Merchandise restocking fee. Items are advertised as 'Free Shipping' which is to be understood as: there is no extra charge for delivery. UPS, USPS, Fed-Ex and motor freight carriers charge us a fee for delivery of Merchandise that we must recoup on all returns. Products which are manufacturer-direct drop ship items may be subject to an additional manufacturer restocking fee. Infiltrator chambers, septic tanks, plastic pipe, and distribution boxes must be returned to the distributor at designated central Denver area warehouse and may be subject to an additional distributor restocking fee. We cannot arrange for pick up of Infiltrator system parts at the job site, only delivery. RMA will detail all terms and restocking fees.  

Most shopping cart items ship via UPS Ground or Fed-Ex Ground service by the next business day. Package delivery services, unlike a motor freight carrier (see next paragraph), will allow us to file a hidden damage in transit claim for insurance reimbursement, but we are given less than a week to report it. Regardless of how well the exterior of container box appears, you must ALWAYS have the driver note ANY damage to shipping boxes in writing before signing. Then immediately take Merchandise completely out of its packaging and inspect ALL of the Merchandise, notifying us immediately should there be ANY hidden damage or shortage to Merchandise. Mechanical problems are covered under the manufacturer warranty, but hidden aesthetic damages (cosmetic dings, dents, broken welds, significant scratches, or popped rivets) or shortages you discover more than a week after delivery are not reimbursed or replaced by UPS, Fed-Ex, manufacturer, distributor, or TheNaturalHome.com. Additionally, any appearance (non-mechanical) flaw found after installation will not be reimbursed or replaced by anyone involved. Shortages or damages to Merchandise must be reported within one week of arrival to be considered for refund or free replacement. This applies to all component parts of any kit and any merchandise purchased. So please open all shipments promptly upon arrival and inspect carefully to confirm parts.

Large shade panel and appliance orders may ship motor freight less-than-truckload LTL common carrier. Scheduled motor freight deliveries are not possible to arrange, but we automatically email tracking information after shipment, so you can anticipate delivery date.Common carrier motor freight is shipped on a pallet with boxes covered in clear plastic stretch-wrap and is defined as street-side motor freight drop, which differs from small package services like UPS and Fed-Ex, in that the truck driver does not bring Merchandise into your building or onto the porch. Street-side motor freight drop is a basic delivery service, often in a full-size tractor trailer, where driver parks in street while you unload and inspect the Merchandise. Shade panels and Sun-Mar composters are not shipped with lift-gate service. You must unload boxes from the tractor trailer by hand. If you require lift gate service to lower the pallet down onto the roadway, with what they call a mechanical 'Tommy lift', it is available for an additional $65 to $100 fee. Please arrange and pay for this optional service at time of order. Always check the number of pieces (boxes) present against the stated waybill shipping receipt tally. As with any motor freight shipment from any distributor, be certain to carefully examine ALL of the Merchandise, not just the outside of shipping box(es), before signing and accepting delivery. It is imperative with motor freight shipments that ALL products be unboxed and fully inspected PRIOR to accepting delivery. Regardless of what the delivery driver may say, you MUST inspect fully before signing and accepting the delivery. It is the freight truck driver's job to wait while you open and inspect shipment for damages. Simply looking at the outside of the box(es) is NOT adequate. Damaged Merchandise (that particular box, not all the boxes) must be refused delivery. Once someone signs for shipment, it confirms Merchandise was received free of ANY damage and removes liability from the transportation carrier. We can only assume that damage reported later and not refused at delivery, was caused by the Client, and not the freight carrier. Any subsequent attempt to file a claim for loss or damage will NOT be accepted by the transportation carrier, distributor, or our company, TheNaturalHome.com.

Tracking information is emailed following shipment on all orders so client can anticipate delivery date. All 'stock items' normally ship within two business days. Custom size shade panels are made-to-order and can take several business days to produce and ship, per confirmation email. Should you not receive email shipping information, please send a request for tracking number in writing to: service@thenaturalhome.com. Note it can take 48 hours for a given tracking number to appear on transportation company website. During this time, shipment status may be listed as "order processed and ready for pickup". Traditionally, this just means the shipment has not yet reached transportation company terminal and scanned after being unloaded from truck that picked those package(s) up. Overdue shipments must be reported to merchant in writing within one week after anticipated delivery date. Cardholder hereby agrees that only two possibilities exist for a shipment that did not arrive as anticipated. Possibility #1) Transportation company shows shipment as still being in-transit. In this case, merchant will file a 'tracer' request on behalf of cardholder with transportation company and they will search for box(es) at all company freight terminals. Cardholder is required to fully cooperate by filling out any forms requested, returning any voice messages, and replying to any email messages sent by transportation company or merchant. Your patience and consideration is required and greatly appreciated while transportation company attempts to find the shipment. Replacement or refund is authorized solely at merchant discretion. Cardholder is not permitted to cancel order. Cardholder is not permitted to dictate choice of replacement or refund. And cardholder is not permitted to dictate time frame for settlement and ultimate delivery date for merchandise. Possibility #2) Transportation company shows shipment as being delivered. In this case, merchant will file a 'lost shipment' claim on behalf of cardholder with transportation company. A lost shipment claim can take up to two weeks to resolve. Cardholder must immediately file a theft report with their local police department for item stolen from property or designated drop site. Ideally, we only ship to cardholder at their residence or business 'home' credit card billing address, but regardless of designated drop site and receiving person and whether or not a signature was required at time of delivery, cardholder is solely responsible for merchandise security after drop is confirmed by transportation company. After transportation company confirms delivery to shipping address, no signature required, there will be no refund or replacement for stolen merchandise for any reason. It will not be assumed that transportation company delivered to the wrong street address. Should they admit to the error, replacement of order will be expedited, but order cannot be cancelled and refunded. Cardholder hereby agrees to relinquish any and all right to file a credit card chargeback sales reversal for merchandise lost in transit by transportation company or merchandise reported lost or stolen after delivery is confirmed by transportation company. Should cardholder file a chargeback in violation of this terms of service agreement, cardholder will be held responsible for reimbursement of any and all merchant services processing fees incurred as a result of the frivolous chargeback, which can be anywhere from $35 up to several hundred dollars.

Client does hereby irrevocably consent to and authorize the anonymous use and reproduction by us, or anyone authorized by us, of any and all artwork, digital images, or stories submitted via email, hard copy, or any other method. Our primary concern is protection of your privacy. We never release Client information to anyone for any reason, so any use would be purely anonymous. We will not pay a fee or provide compensation of any sort, now or hereafter, for information, solicited or otherwise, that we share. Client hereby agrees to allow reproductions to be presented online or in printed format and hereby gives us unrestricted right and permission to copyright and use, re-use, publish, and republish artwork, stories or digital images submitted without restriction as to changes or reproduction hereof in color or otherwise, made through any and all media now or hereafter known for illustration, art, promotion, advertising, trade, or any other purpose whatsoever. This agreement shall be binding upon Client and their heirs, legal representatives and assigns.

Written and verbal communication on the specifics of any project is governed by this terms of service agreement, with or without purchase of Merchandise. We do not provide any paid consultation or personal design work, engineering, architectural rendering, or drafting services. Technical assistance is different with us because our staff members live with what we sell. Housing, septic, composting and greywater systems all include free on-going communication, so we'll take the time to answer your questions and ensure your project is a success. At the very least, we strive to save you money by avoiding costly mistakes, both short and long term. If we don't have an answer to your question right on the spot, we'll take the time to research it further and get back to you. We can consult on the phone, if you wish, but email allows us to completely answer your questions with sketches and links to related articles. Keeping everything in writing is a sure way to avoid any confusion with "you said he said" situations later. Our sustainable housing products are low-tech in nature, but their design is typically complicated by the seemingly endless installation variables for unique locations and applications. Any and all consultation (blueprints, photos, written word and sketches) purchased from TheNaturalHome.com are the intellectual, copyrighted property of TheNaturalHome.com. HTM house plans, septic system packages and greywater kit components were designed and priced for the typical home and based upon the average soil type. Whether or not your local building department requires stamped engineer approval, you are well advised to take sample blueprints, sketch plans, and system consultation suggestions to a local professional engineer (PE). Local PEs are familiar with your soil type and more aware of unique building codes and concerns in your area. Most importantly, a local PE is readily available for the necessary site visits. Your PE is then responsible for preparing a folder of notes and details which confirm the structural integrity, viability and liability for your project. TheNaturalHome.com is not an architectural design nor an engineering firm. We do our best to consult on your project, but site specific engineering, load calculations, soil viability testing and/or custom blueprinting are not included in any consultation service or system package we sell. Communication is intended only for the paid Client recipient(s) and may be confidential and/or legally privileged and must be treated as such in accordance with state and federal laws. Any disclosure, copying, distribution or action taken in reliance on any website content or communication is strictly prohibited.

The information from or through this site and from or through Architerra Enterprises, Inc. (d.b.a. The Natural Home Building source and TheNaturalHome.com is provided 'as-is' and 'as available', and any and all warranties, express or implied, are disclaimed (including but not limited to the disclaimer of any implied warranties of merchantability and fitness for a particular purpose). We are not an engineering or architectural design firm. We are not licensed electricians or plumbers. We do not accept any legal liability whatsoever for any 'errors and omissions' perceived or otherwise. Any and all consultation given, or website information provided, may contain typos, errors, omissions, problems, or other limitations. Merchandise specifications are subject to change at any time by manufacturer without any advance notice from our company or the manufacturer. Product specifications and installation instructions are likewise subject to possible error and may change at any time without our knowledge. Blueprints, sketches, and any written consultation are provided for informational educational purposes only and not intended for construction-ready application without approval first by locally licensed structural engineer and local building department regulations. Our sole and entire maximum liability for any inaccurate information, for any reason, and user's sole and exclusive remedy for any cause whatsoever, shall be limited to the amount paid by the customer for the information received (if any cost was involved). We are not liable for any indirect, special, incidental, or consequential damages including but not limited to damages for loss of business, loss of profits, litigation, or the like, whether based on breach of contract, breach of warranty, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damage. The limitations of damages set forth above are fundamental elements of this website, communications, and information provided without such limitations. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, integrity, reliability, currentness, completeness, suitability or applicability of the information to a particular situation. Complaints by Client to any rating agency, company review, or personal referral concerning Merchant or Merchandise in direct disregard of this terms of service agreement are to be considered libel and will be prosecuted as such, if need be.

Merchandise purchased from or through TheNaturalHome.com must be installed by a licensed professional installer and in accordance with manufacturer specifications and local-state-federal electrical, plumbing, health and building department regulations. Building department regulation requirements differ from one town to the next and it is the Client's sole responsibility to ensure compliance. This is particularly important with hard-wired electric kitchen appliances and hoods, gas refrigerators, septic systems, greywater projects, and composting toilets. Even shade panel installations can come under local regulatory scrutiny (pull permits) in some parts of the United States. Client understands that shade panels are not rated for any fire resistance and hereby confirms that no fire resistance has been expressed or implied by Seller for Merchandise. Client is solely responsible for purchasing (pulling), and coordinating all of the inspections for all of the necessary electrical, plumbing, grading, road, health and building permits for their project. Some of these services, as requested, can be provided to our Summit County, Colorado Clients where TheNaturalHome.com is a licensed and insured general Contractor (license number 6) and septic system installer (license number 69). TheNaturalHome.com is not an architectural nor an engineering firm. We do our best to consult on your project, but site specific engineering, load calculations, soil viability testing, and/or custom blueprinting are not included in any consultation service or system package we sell.

Merchandise purchased from or through TheNaturalHome.com is covered only under that product's manufacturer warranty. Client is solely responsible for presenting all claims under those warranties directly to the warrantor. We make no consultation, service work, or system design warranties, whether express or implied and shall not in any way be held responsible for any customer misuse of our products or misunderstanding of any and all of our designs, whether express or implied. All responsibility and liability for any and all damages caused by viruses contained within the electronic files of this site are disclaimed. All information contained within this site and supplied by any and all TheNaturalHome.com consultations, design work and service work is governed by following information disclaimer: be aware that septic tank effluent, composting toilet materials, and greywater alike contain bodily fluids and as such are regulated as Hazardous Materials by the Federal government. Such hazardous materials (raw sewage) should be handled only by licensed professionals trained in the proper safety procedures and using proper safety equipment. If you are unsure of the correct handling and safety procedures, please check with local health department for more detailed information. California proposition 65 Safe Harbor warning applies to all shade cloth, septic and greywater system parts. Shade cloth and settling tank lids are manufactured with UV inhibitors. Drywell kits are a polyolefin made with 100% recycled plastic and all septic and greywater systems will include some ABS and white polyvinyl chloride PVC pipe and fittings.